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Commonly Asked Questions

 

Chances are, you’ve got some questions for us. We’ve put together a list of answers to the ones asked most often. Don’t see your question below? Reach out anytime. We’re happy to help.

 

Looking for Ruby’s Emergency Medical Information Kit? Click here.

“There are so many things that I did not know about and questions I really didn’t even know how to ask.”
- Janet Nashville, TN

Who is Ruby For?

Ruby is for individuals and families who want to prepare for aging at home, or who are sharing caretaking responsibilities for a loved one. Creating a Ruby Circle will let you work together to keep a close eye on finances and share important information. Ruby will help your family get organized, stay on top of finances, and ensure a smooth transition to aging at home.

We know how important your data is to you. Likewise, security is our top concern and a core part of our value.

Ruby was started by First Horizon National Corporation, a 155-year-old FDIC-insured bank. Ruby’s technology systems are managed with similar security standards as First Horizon—in fact, we share many of the same processes, procedures, and personnel for managing risk.

First Horizon is insured through the Federal Deposit Insurance Corporation (FDIC), an independent government agency. For the FDIC to insure deposits at First Horizon, the bank is required to maintain and prove the safety and soundness of its operations and technology—including Ruby.

Your Ruby account information is stored with 256-bit encryption, 100% private, and viewable only to authorized members of your Circle. Not even our own Customer Care team can see the details of your Circle’s transactions and account information without your permission.

Ruby uses Yodlee to securely connect to more than 15,000 financial institutions across the U.S. During the setup process, you are asked to enter your online banking credentials. These credentials are never shared with Ruby or stored on our servers in any way — they are sent through Yodlee to your bank or credit card provider, who then authorizes an encrypted token to Ruby which provides read-only access to transaction data. Ruby cannot move money or make any changes to your account in any way, and you can revoke our read-only access token by unlinking your account at any time.

Read more about Security here.

Ruby provides families with financial peace of mind by using real-time, read-only financial data from connected checking, savings, and credit card accounts.

The accounts are connected to your Ruby Circle through a 256-bit encryption process provided by Yodlee. During the setup process, you will be asked to enter your online banking credentials. These credentials are never shared with us or stored in any way—your usernames and passwords remain protected and anonymous. Via Yodlee, your bank authorizes an encrypted token to Ruby which enables read-only access to transaction data. Ruby cannot move money or make any changes to your account in any way, and you can revoke our read-only access token by unlinking your account at any time.

Ruby helps families with two things.

First, Ruby helps you organize all the information your family may need to prepare for aging at home or provide care to a loved one. We’ve thought beyond the standard estate documents and medical wishes—the Ruby platform lets you store detailed information like allergies or medications, an image of your health insurance card, or even the contact information for a trusted handyman. Our goal is that, no matter what happens, your family has the information you need, when you need it.

Second, Ruby helps you keep an eye on financial activity and watch out for fraud or financial mistakes. Our goal is to soften the sad truth that, as we age, memory loss can put finances at risk. From simple mistakes to the real threat of elder fraud, Ruby wants to provide transparency to help keep you or your loved one’s money safe and keep their independence longer.

We all have circles of friends and family. In With Ruby, you’ll have the same thing. A Ruby Circle is a safe place to keep an eye on finances and organize information. You will name the Circle after the person being cared for, and you can invite collaborators to share information and get insight into financial activity.

Ruby is free of charge for your first three months. After that time, Ruby is $4.99 per month for each Ruby Circle you have set up. That means if you only have one Circle set up for a loved one, it will only be $4.99/month. If you set up a second Ruby Circle for another loved one, it will cost another $4.99/month, and so on. You can cancel at any time.

Ruby’s main product is a full suite of tools designed for people to organize and store all of life’s important information, as well as monitor their own financial activity across all accounts in one place. Pricing is a monthly subscription of $4.99 and comes with secure, bank-level security.

Ruby’s Emergency Medical Information Kit is a separate tool that operates on a “pay what you want” pricing system. You can name your price – whether that’s $0 or more – and get access to an online vault with bank-level security where you can store the information you need to collect in case of a medical emergency.

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