Join the Ruby team and help us change the lives of families everywhere.

Here at Ruby, we’re working to create a way for families to help manage finances for loved ones. We believe in transparency, respect, and encouragement among our team and our customers. Fueled by snacks, sparkling water, and one another, our team works hard together every day. 

Ruby is looking for positive, highly-motivated, and detail-oriented individuals to join our growing Customer Experience team!

As a member of Ruby, First Tennessee’s new fintech brand, you will play an instrumental role in creating our customer experience as we prepare for our initial product launch. You will be the first point of contact any time a customer reaches out to us and will embody our brand while interacting with customers. You will deliver an incredible customer experience while striving to serve our customers in a thoughtful and understanding way. In addition, you will have the opportunity to participate in helping us build our culture as our team continues to grow.

The Ruby team operates as an autonomous group and offers a unique opportunity to work within a startup-like environment with the resources of a large financial institution. The position will be based in an offsite innovation lab to enable the team to develop their own culture and operating practices.


What You’ll Do:

  • Provide customers and individuals interested in Ruby with direction related to our product over the phone, via email, and on social media
  • Track and analyze customer feedback to identify opportunities to improve our product and experience
  • Guide customers through Ruby’s onboarding process to help them create and begin using their Ruby account
  • Create a genuine connection with customers in an effort to build trust
  • Assist with developing our customer experience and social media strategies
  • Contribute to various projects on our Operations and Marketing teams

Who You Are:

  • You have a strong understanding about how to create a memorable customer experience
  • You are innately positive and passionate about serving others
  • You communicate effectively and understand how to convey information in a clear and concise way
  • You are detailed oriented and can solve problems quickly and creatively
  • You are adaptable, highly motivated, and can take action quickly
  • You enjoy working closely with others in a team environment
  • You thrive on feedback

Interested in Applying?

To apply for this role, send us an email at with your resume.

Didn’t find the role you were looking for? 

Send us an email at with your resume attached and someone from our team will get back to you shortly.